[{"data":1,"prerenderedAt":720},["ShallowReactive",2],{"/en-us/blog/incident-management-design-facilitation/":3,"navigation-en-us":36,"banner-en-us":465,"footer-en-us":482,"Amelia Bauerly":692,"next-steps-en-us":705},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"seo":8,"content":16,"config":26,"_id":29,"_type":30,"title":31,"_source":32,"_file":33,"_stem":34,"_extension":35},"/en-us/blog/incident-management-design-facilitation","blog",false,"",{"title":9,"description":10,"ogTitle":9,"ogDescription":10,"noIndex":6,"ogImage":11,"ogUrl":12,"ogSiteName":13,"ogType":14,"canonicalUrls":12,"schema":15},"How we used design facilitation to understand incident management","The group responsible for the Monitor stage at GitLab recently got together to decide on new product features with a facilitated design 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problem?\n\nAs we work remotely, collaborating on these questions synchronously isn’t generally an option.\n\nRecently, the [Monitor group](/handbook/engineering/development/ops/monitor/) was given the opportunity to gather in Berlin for a Fast Boot.\nWe took advantage of everyone being in the same place and time zone to host a [facilitated design session](https://gitlab.com/gitlab-org/gitlab-ce/issues/55663) on incident management, where we could answer these questions together.\n\n## How the facilitated design session works\n\nThe session involved walking the group through three exercises, each focusing on one of the core questions we needed to solve.\n\n### We tackled problem definition through running a boundary critique exercise\n\nUsing the [1-2-4-All](http://www.liberatingstructures.com/1-1-2-4-all/) technique, we came up with a list of things incident management is and is not.\nSince we had engineers, designers, and product managers all working together, we were able to benefit 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